KABI Automotive - ShopLoader not accessible – Incident details

All systems operational

ShopLoader not accessible

Resolved
Major outage
Started over 3 years agoLasted about 1 hour

Affected

ShopLoader

Major outage from 4:33 AM to 5:27 AM

Updates
  • Resolved
    Resolved

    Regular service has been restored and we are not observing any additional impact.

  • Monitoring
    Monitoring

    Service was restored after the database upgrade completed and we restarted the application servers. We are monitoring for additional impact.

  • Identified
    Identified

    ShopLoader primary database became unavailable when an automated update was applied by our database vendor. The upgrade was applied during the scheduled maintenance period, however was not anticipated as it was not reported prior to the upgrade taking place. We're working with our vendor for more information.

  • Investigating
    Investigating

    ShopLoader is currently not accessible. This includes the internal scheduling dashboard as well as customer online appointment portals.

    We are currently investigating this incident.