Notice history

Jun 2022

Jul 2022

Aug 2022

Jun 2022

Jul 2022

Aug 2022

Resolved
August 31, 2022 at 1:07 AM
Resolved
August 31, 2022 at 1:07 AM
After updates were completed the service returned to normal operation. No other impact was observed.
Identified
August 31, 2022 at 1:03 AM
Identified
August 31, 2022 at 1:03 AM
ShopLoader experienced a brief period of unavailability (approx. 4 minutes) while undergoing an update to its server configuration. A thorough restart was necessary for updates to be applied.

Resolved
August 28, 2022 at 5:27 AM
Resolved
August 28, 2022 at 5:27 AM
Regular service has been restored and we are not observing any additional impact.
Monitoring
August 28, 2022 at 5:14 AM
Monitoring
August 28, 2022 at 5:14 AM
Service was restored after the database upgrade completed and we restarted the application servers. We are monitoring for additional impact.
Identified
August 28, 2022 at 4:49 AM
Identified
August 28, 2022 at 4:49 AM
ShopLoader primary database became unavailable when an automated update was applied by our database vendor. The upgrade was applied during the scheduled maintenance period, however was not anticipated as it was not reported prior to the upgrade taking place. We're working with our vendor for more information.
Investigating
August 28, 2022 at 4:33 AM
Investigating
August 28, 2022 at 4:33 AM
ShopLoader is currently not accessible. This includes the internal scheduling dashboard as well as customer online appointment portals.

We are currently investigating this incident.

No notices reported this month

No notices reported this month

Jun 2022 to Aug 2022

KABI Automotive - Notice history